![]() On Windows: Launch a product with Administrator rights.Mac OS: System Library/Application Support/Adobe.Windows: \Program Files (x86)\Common Files\Adobe.Rename the SLCache folder to SLCache.old, present at the following location:.Repeat the step, "On Windows Only - Launch a product with Administrator rights" to correct this issue. ![]() Important: You can receive a configuration error after completing these steps when launching a product, if you do not launch a Creative Cloud product with Administrator rights. Solution 3: Clear the cached licensing information Follow the onscreen instructions to sign in using your Enterprise ID (school email address).Follow the onscreen instructions to sign out.Proceed to the Sign In step if you see the words Sign In. Note: Sign Out only appears if you are currently signed in. Launch a Creative Cloud product that you have been assigned or purchased, such as Photoshop or Adobe Acrobat.Solution 2: Sign out and back in with the correct Adobe or Enterprise ID within the productĪn Enterprise ID can fail to log in through the Creative Cloud Desktop application, but succeed through the product sign-in option if JavaScript is tied to your federated login. You may start using your Creative Cloud apps.Once it has been verified online your Creative cloud desktop should be signed in as indicated by clicking on your Profile at the top right and Apps will have an Installed status as shown below.Sign in with the correct Enterprise ID (Your school email address with a domain of or ).Sign out of the Creative Cloud Desktop application by clicking on Help/Sign Out. ![]() Solution 1: Sign out and back in with the correct Enterprise IDĪn old subscription or incorrect Adobe ID can prevent your computer from picking up a new subscription. Try the following solutions to fix the subscription association.
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